Website Policies

PRIVACY POLICY

Last updated: 11/12/22

1. INTRODUCTION

This Privacy Policy explains how Lincs Clean Ltd collects, uses, and protects personal data when individuals contact us, request quotations, or engage our services.

We are committed to processing personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. DATA CONTROLLER

Lincs Clean Ltd
Company Number: [number]
Registered Office: [address]

Email: lincsclean.co.uk
Website: www.lincsclean.co.uk

We are the Data Controller for the personal data described in this policy.

3. PERSONAL DATA WE COLLECT

3.1 Client and enquiry data

When you contact us or request a quotation, we may collect:

• Name

• Business name

• Email address

• Telephone number

• Site address

• Details about cleaning requirements (e.g. size, frequency, type of premises)

3.2 Website data

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on the site

This data is collected via cookies (see Section 11).

4. HOW WE USE YOUR PERSONAL DATA

We use personal data for the following purposes:

• To respond to enquiries and requests for quotations

• To assess service requirements

• To arrange site visits and pricing

• To provide cleaning services

• To administer payments and business records

• To comply with legal and regulatory obligations

5. SHARING PERSONAL DATA WITH SUBCONTRACTORS

5.1 Pricing and site assessment

Where necessary, we may share limited personal data with approved subcontractors solely for the purpose of pricing or assessing cleaning work.

This may include:

• Site address

• Site access details (where required)

• High-level service requirements

Subcontractors are:

• Independent businesses

• Contractually required to keep information confidential

• Prohibited from using personal data for any purpose other than pricing or service delivery

5.2 No direct marketing

Subcontractors are not permitted to contact clients directly for marketing or to bypass us.

6. LEGAL BASES FOR PROCESSING

We process personal data under the following lawful bases:

• Legitimate interests – to respond to enquiries, obtain pricing, and operate our business

• Contract – where processing is necessary to provide services once accepted

• Legal obligation – to meet accounting and regulatory requirements

Where consent is required, it will be obtained explicitly.

7. PAYMENTS AND FINANCIAL DATA

We do not collect or store client payment card details via our website.

Payment information relating to subcontractors is processed only for accounting and tax purposes.

8. DATA RETENTION

We retain personal data only for as long as necessary, including:

• Enquiry data: up to 12 months if no contract is entered into

• Client records: up to 6 years for accounting and legal purposes

Data is securely deleted or anonymised when no longer required.

9. DATA SECURITY

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access

• Accidental loss

• Misuse or disclosure

Access to personal data is restricted to those who need it for business purposes.

10. YOUR DATA PROTECTION RIGHTS

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (where applicable)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (where consent is relied upon)

Requests can be made by contacting us using the details above.

11. COOKIES

Our website uses cookies to improve functionality and analyse website traffic.

Further details are available in our Cookies Policy below:

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.

14. COMPLAINTS

If you have concerns about how we handle your personal data, you may contact us directly.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk